There are better ways to measure customer satisfaction
While Net Promoter Score (NPS) has a host of positive attributes — it’s easy to use and implement, helps draw actionable insight from the data and can be leveraged for fast growth — there are drawbacks.
Read this white paper to learn more about:
- The most critical driver in increasing customer loyalty
- What 74% of financial institutions consider to be their top short-term goal
- The right tools for measuring customer experience and satisfaction