There are better ways to measure customer satisfaction

While Net Promoter Score (NPS) has a host of positive attributes — it’s easy to use and implement, helps draw actionable insight from the data and can be leveraged for fast growth — there are drawbacks.

Read this white paper to learn more about:

• The most critical driver in increasing customer loyalty
• What 74% of financial institutions consider to be their top short-term goal
• The right tools for measuring customer experience and satisfaction