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How to fully benefit from the opportunity value of a digital banking conversion

Digital conversions trigger an increase in the inbound and outbound call handling needs of an institution’s contact center. When staffed and managed effectively, change events present rare and valuable opportunities to widen customer reach, increase engagement and strengthen loyalty.

Download this article for key do’s and don’ts needed for a successful digital conversion, like:

  • DO implement daily huddles 
  • DON’T rely solely on internal team
  • DO keep leadership informed
  • DON’T forget to schedule weekly status calls 
  • And more