---
title: "Report: TrendWatch 2021: Banking versus COVID-19"
---

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## Five overnight changes to how banking engagement is delivered

We asked banks and credit unions of all sizes about the impact COVID-19 had on how they conduct business and connect with consumers. What our experts found is reality has changed significantly from what many financial institutions perceived — and in extraordinary ways. *But 2020 was an extraordinary year*.

- Have you accelerated your digital transformation initiatives post COVID?
- What are your top digital priorities?
- What has been the effect of COVID-19 on your marketing budget?
- What internal challenges has your contact center experienced?
- Does your institution use customer data to personalize offers?

** Download the report** to gain expert insight into how your institution can compete in the next normal, build a strong company culture and redefine engagement to improve customer and member experiences.

 

### Complete the form below to get the report. *Required fields

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